Returns & Exchanges Policy

Due to the personalized nature of our handmade cremation art and memorial jewelry, we offer a dedicated return process for non-custom items or quality-related concerns. We are committed to ensuring your tribute is perfect and will work closely with you to resolve any issues with your order.

1

Initiate Your Request

Contact our care team within 14 days of receiving your jewelry to discuss your return or exchange eligibility.

2

Secure Packaging

Place the item in its original display box and ensure it is safely packed in a padded shipping mailer to prevent damage.

3

Ship to Studio

Affix the provided return label and drop the package off at any authorized carrier location for tracked transit back to our artists.

4

Inspection and Resolution

Once received, our team will inspect the piece and process your refund or begin crafting your replacement within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing